Section Image

General Scenario

Suntown City Council (SCC) are responsible for a city of 500,000 people and utilise an annual budget of £1 billion to provide suitable services and infrastructure. In recent years it's had considerable success in migrating counter-based services to the web, delivering savings of 10%. They now wish to utilise Aptriva technology to further this migration while also making themselves and their commercial rate-payers more relevant to their communities.

Primary Benefits of applied Aptriva

  1. Existing web-migrated elements can now be pushed to mobile ...making them even more accessible: payments (council tax, business rates, parking fines, penalties, etc.), applications (jobs, planning, benefits, registrations, etc.), Reporting (traffic, anti-social behaviour, water leaks, noise, etc.), finding (maps, events, libraries, carparks, family history, etc.)

  2. The above elements can now have additional functionality through the application of Aptriva, for example:- Live-searching for parking will find the closest spaces to you - Maps and Events can show alterations on-the-fly, utilise geo-location elements and allow user interaction - Reporting can now geo-locate source of problems and allow the user to record issues and upload same

  3. Locating key city services is aided through intelligent dynamic routing, incorporating automated telephony support

  4. A bespoke, personalised, 24/7 eco-system for those who visit, live, work or play in Suntown City

Sample Events

  1. Resident of Suntown City wishes to accomplish three tasks today - visit local library (by car), pay a fine, and enquire about an upcoming concert in the town hall. All of the following is done on their SCC phone app:
    - check library opening hours
    - find an available parking space close to library
    - pay the fine while walking from parking spot to library
    - find out information about the concert (including a video of the artist), purchase a ticket, and receive a virtual ticket which can be presented by their phone at the event. 

  2. Resident of Suntown City comes out of their home to find a leaking water main outside their house. Using their SCC phone app the following happens:
    - out-of-hours reporting of issue
    - instant geo-location of issue
    - photograph/video of issue uploaded
    - on-call manager notified of issue and can manage his assets using Aptriva
    - response team know location and scale of issue before setting off
    - reponse can be managed on the fly

  3. Visitor to Suntown City is out for the day. Using their SCC phone app they:
    - consider a number of outdoor options for the afternoon, based on their interests. They choose a cross-country walk
    - Parking location for this walk is recommended and directions provided
    - While on the walk, additional useful information is provided (what to watch for, flora, fauna, etc.)
    - Once completed and back in their car, a number of nearby f&b offerings are suggested
    - Once fed and watered, recommendations are given for evening entertainment and accommodation
    - Throughout their visit they’re encouraged to share their experience, through built-in social channels to their own networks and those of Suntown City

Productivity Wins

  • Migration of supports out of hard offices 
  • Always-on support 
  • Significantly reduced ‘down-time’ for key SCC services
  • Move to automation removes internal secretarial requirement
  • Proactive use of technology removes much of the need for reactive contingencies
  • Instant problem-solving

Profitability Wins

  • Reduction in costs for providing counter-based support
  • Reduction in printing of collateral material
  • Increase in cross-selling to commercial rate-payers
  • Increase in visitor spend
  • Increase in resident cross-spending
  • Increase in positive perception of SCC

curvedbit is a bespoke, fully secure, business eco-system customised to suit your business needs.
It combines existing business systems, software and devices with smartphone and tablet technology to provide seamless,
real time information and communication to ensure your business functions at maximum performance
Copyright © 2012. Aptriva. All rights reserved.
Twitter LinkedIn Aptriva